2019澳新银行营运服务（成都）有限公司招聘公告

公司简介

ANZ Introduction

ANZ (Australia and New Zealand Banking Group Limited) has a proud heritage of more than 180 years. We operate in 34 markets across Australia, New Zealand, Asia, Pacific, America and the Middle East.

澳大利亚和新西兰银行集团有限公司(以下简称“澳新银行”)拥有超过180年的傲人历史。我们在全球34个国家和地区开展业务，包括澳大利亚，新西兰，亚太，美国和中东。

ANZ is among the top 4 banks in Australia, the largest banking group in New Zealand with market capitalisation of $93.4b and total assets of $896.5b as at 31 March 2017. ANZ headquarters is located in Melbourne Australia and our 46,000 staff serve retail, commercial and institutional customers through consumer and corporate offerings in our core markets, and regional trade and capital flows across the region.

澳新银行是澳洲四大银行之一，是新西兰最大的银行。其市场总值为9亿3千4百万澳币，总资产额达到了89亿6千5百万澳币(数据截至2017年3月31日)。澳新银行新总部设立在澳大利亚墨尔本。我们为全球大概的客户提供零售个人业务以及多种银行和金融产品及服务，并在全球拥有大约46,000的员工。

ANZ has been in China since 1986 and has opened several branches in Shanghai, Beijing, Guangzhou, Chongqing, Hangzhou, Chengdu and Qingdao. In 2010, the Australia and New Zealand Bank (China) Company Limited (ANZ China) was established, making ANZ the first Australian bank to be locally incorporated in China.

从1986年澳新银行进入中国，目前已在上海，北京，广州，重庆，杭州，成都和青岛设立了分行。2010年，澳大利亚和新西兰银行(中国)有限公司(以下简称“澳新中国”)在中国成立，成为首家澳洲银行在中国本地注册成立的银行。

Opened in February 2011, the Chengdu service centre is the first and only foreign bank to establish an operations centre in Chengdu. The Chengdu service centre forms part of ANZ’s integrated delivery network along with service centres in India and the Philippines which help to deliver ANZ’s strategic priorities.

澳新银行成都营运中心成立于2011年2月，是成都第一家也是唯一一家外资银行营运中心。澳新银行成都营运中心和在印度和菲律宾的营运中心一起共同支持澳新银行的发展战略。

The Chengdu service centre currently has around 700 employees and manages a range of complex functions covering Operations, Reporting & Analytics and Technology which support the many difference businesses and geographies across the ANZ network.

澳新银行成都营运中心目前有大约700名员工。营运中心负责的业务包括运营，数据分析和信息技术，支持不同地区的业务。

This is an opportunity to undertake a role offering exceptional opportunities for professional development with a broad range of career paths. It’s a place where the determined can succeed, the willing can grow and together, we can prosper.

澳新银行成都营运中心为每一位员工提供了广泛职业发展的卓越机会。我们相信这里是一个能够让有志者成功的地方，是一个可以共同发展成长的地方。

We connect you to our world of opportunity.

我们与机会紧紧相连。

We’re committed to giving you every opportunity to learn and grow by creating a thriving and inclusive workplace.

我们承诺通过创造一个蓬勃发展和包容性的工作场所，为您提供一切学习和成长的机会。

招聘职位：客服专员

Role purpose:

工作职责：

As a Client Service Officer, you will act as a liaison and provide tailored service to ANZ institutional customers to address their transaction banking related enquires through email and phone per required SLA

作为客户服务专员,该职位将通过电话及邮件为澳新银行企业客户提供一站式专业服务,回答客户交易银行相关的咨询,并为客户及时解决交易中的问题

Requirement:

任职要求：

2019/2020 fresh graduate, bachelor degree or above

2019/2020应届毕业生，本科学历及以上

Native Cantonese speaker, good command of English skills in both speaking and writing

粤语作为母语, 流利英文口语及写作能力

Good communication skills and active listening

良好的沟通技巧,能认真倾听客户诉求

Customer orientation and ability to adapt/respond to different types of characters

以客户为中心,能适应及应答各种类型客户

Ability to multi-task, prioritize, and manage time effectively

良好的时间管理能力, 能同时应对多项工作,并能优先处理紧急事务

Strong team player, fast learner, and ability to work under pressure

富有团队精神, 能迅速学习各类知识及技巧,并拥有较强的抗压能力